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Tuesday 18 September 2012

End of Support for our Programs

As you probably understand, we can not offer support for extremely old versions of our programs, especially not on Windows versions for which Microsoft has ended support. In this blog I will explain the general rules and those for specific programs.

General Rules

  • We support the current release of all our programs - you can download the current release from their website.
  • We do not support releases older than 1 year in those cases where you can upgrade free to the current release.
  • When we release a paid upgrade for a program and you do not upgrade, we will continue to support the old version for at most one year.

When we need to "fix" something or implement a new feature, it will always be a fix on the most current release. We do not release patches on old releases.

WatchDirectory Support

WatchDirectory version 1.x, 2.x and 3.x are not supported anymore.

WatchDirectory v4.x is the current release and all subversions (4.1, 4.2 ... 4.6.7B) are free upgrades for customers. Just install the current release "on top" of your version so it will keep all your tasks and settings. No need to uninstall the old version first.
Before you report an issue, please see if the most recent release has fixed it.

WatchFTP Support

WatchFTP v1.x and v2.x are not supported anymore.

WatchFTP v3 is a free upgrade for all current WatchFTP customers so please install the latest version from our website. Note that you need a new (free) license key for version 3. You can lookup your license key here.

File Viking Support

File Viking v1.1 is supported and all v1.x releases are free upgrades.

WxRemote Support

WxRemote v1.8 is supported and all v1.x releases are free upgrades.

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